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Customer Service Agent (Pigeon Forge) - Smoky Mountain Property
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674755

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  27 Views, 0 Applications  
Customer Service Agent (Pigeon Forge) - Smoky Mountain Property
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Vacation Rentals' full-time associates enjoy **health benefits** as well as a generous **401k plan** and a **paid time-off** program.

The Customer Service Agent will be the first point of contact for all guest related queries post-reservation. Handle all complaints and problems from guests, consult with property managers as needed, plan and implement a solution to solve the guests concerns. Take necessary actions to remediate the issues raised, File a shift report to the operations and reservations departments regarding the details of the call and the outcome, including instructions for the property, and any other follow-up necessary. Handle owner inquiries, including processing of owner referrals and owner stays.

+ Handles guest issues post-reservation primarily via the phone, before or during their stay and assist customers with check-in after regular business hours. When necessary, contact property representatives on-call for assistance or follow-up. 50%

+ Contact unsatisfied guests and document feedback as needed. 10%

+ Assist in maintaining a program to collect feedback and documentation of problems for research and historical purposes. 10%

+ Keep property managers notified of all problems and actions taken during after-hours, including the how the problem was resolved. Document and communicate problems or concerns to operations and reservations management. 10%

+ As needed and directed, answer reservations lines and general customer inquiries. 5%

+ Process replies to e-mail inquiries. 5%

+ Provide support to reservations group in terms of applicable reports and quality assurance. 5%

+ For owners; process referral bookings and owner stays. Also handle general owner inquiries and forward applicable inquiries property managers 5%

+ Perform other duties as assigned.

The schedule for this position will vary from 8am to 8pm, weekends required.


+ Ability to multi-task and work in a fast paced environment

+ Excellent customer service skills

+ Education: High School diploma or equivalent required

+ Experience: Minimum of 1 year of experience in Reservations. Proven telephone marketing technique and ability to sell; friendly, courteous and respectful telephone manner.

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